Refund and Returns Policy

Panchayu Ayurveda Medical Center
Owner: Dr. Manuka Prakash Jayarathna
Address: Walawwaththa Puliyankulama, Jaffna Road, Anuradhapura, 50000, Sri Lanka
Email: panchayuayurveda@gmail.com
WhatsApp: +94 071 204 9505

1. Overview

At Panchayu Ayurveda, we are committed to providing high-quality Ayurvedic products, instruments, and medical services. We want you to be completely satisfied with your purchase and our services. This Refund and Returns Policy outlines the terms and conditions for refunds, returns, and exchanges.

2. Medical Services Refund Policy

  • Consultations and Treatments: All bookings for consultations, treatments, and other medical services provided by Panchayu Ayurveda are non-refundable. Once a service has been rendered, it cannot be refunded.
  • Cancellation Policy:
    • Appointments: If you need to cancel an appointment, please notify us at least 24 hours in advance. Cancellations made less than 24 hours before the scheduled time may be subject to a cancellation fee.
    • No-Shows: If you miss your appointment without prior notice, the service fee is non-refundable.
  • Exceptions: In the event of an emergency or unavoidable circumstances, please contact us to discuss a possible rescheduling or refund on a case-by-case basis.

3. Ayurveda Products and Instruments Refund and Returns Policy

  • Eligibility for Returns:
    • Products must be returned in their original condition, unopened, and unused.
    • You must initiate the return process within 14 days of receiving your order.
    • Perishable items, opened products, or items marked as “Final Sale” are not eligible for return.
  • How to Initiate a Return:
    • Contact us via email at panchayuayurveda@gmail.com or WhatsApp at +94 071 204 9505 to request a return authorization.
    • Provide your order number, details of the product, and the reason for the return.
    • Once your return is approved, you will receive instructions on how to send the item back to us.
  • Return Shipping Costs:
    • Customers are responsible for return shipping costs unless the product was damaged, defective, or incorrectly shipped by us.
  • Refund Process:
    • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days.

4. Damaged or Defective Items

  • Reporting Issues: If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos and a description of the issue.
  • Resolution: We will work with you to resolve the issue, which may include sending a replacement, offering a discount, or issuing a refund.

5. Exchanges

  • Product Exchanges: If you would like to exchange a product for a different item, please follow the return process outlined above. Once your return is received and approved, you can place a new order for the desired item.

6. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us:

  • Email: panchayuayurveda@gmail.com
  • WhatsApp: +94 071 204 9505
  • Address: Walawwaththa Puliyankulama, Jaffna Road, Anuradhapura, 50000, Sri Lanka

Thank you for choosing Panchayu Ayurveda. We are dedicated to providing you with the best possible service and products.